[{"data":1,"prerenderedAt":16},["ShallowReactive",2],{"$frl6olg5vnb86":3},{"status":4,"data":5},"success",[6],{"id":7,"type":8,"version":9,"languageCode":10,"title":11,"content":12,"status":13,"createdAt":14,"updatedAt":15},2,"termsOfService","20260304","en-US","Terms of service","\n**Company:** Retower Tech PTE. LTD. (\"Company\", \"we\", \"us\", or \"our\") **Effective Date:** March 4, 2026 **Support:** support@knowknow.app | **DPO:** dpo@knowknow.app\n\n---\n\n### **IMPORTANT NOTICE: ARBITRATION AND CLASS ACTION WAIVER**\n\n**PLEASE READ THESE TERMS CAREFULLY. THEY CONSTITUTE A BINDING LEGAL AGREEMENT. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER (SECTION 10\\) THAT REQUIRE YOU TO RESOLVE DISPUTES WITH THE COMPANY ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, RATHER THAN IN COURT OR AS PART OF ANY CLASS ACTION. HOWEVER, EITHER PARTY MAY BRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT (SEE SECTION 10.3).**\n\n---\n\n### **Section 1\\. ELIGIBILITY AND NATURE OF SERVICE**\n\n1.1 **General Eligibility & COPPA**: You must be at least 13 years of age to use the Service. If you are under the age of majority (e.g., 18), you must review these Terms with a legal guardian. The Company reserves the right to immediately terminate accounts of users under 13 without notice.\n\n1.2 **General Information Only**: Knowknow provides data analysis and insights powered by Artificial Intelligence (AI). You acknowledge and agree that the Service provides **general information for reference purposes only** and **DOES NOT CONSTITUTE MEDICAL ADVICE**, diagnosis, or treatment.\n\n1.3 **AI Accuracy and \"Hallucinations\"**: You acknowledge that AI technology is inherently probabilistic and that AI-generated content may contain **errors, inaccuracies, or \"hallucinations\"** (content that appears authoritative but is factually incorrect). The Company does not guarantee the absolute accuracy, completeness, or reliability of any insights provided. **You should always verify AI-generated information with qualified professionals.**\n\n#### **2\\. MEDICAL AND EMERGENCY DISCLAIMER**\n\n2.1 **NOT A MEDICAL DEVICE**: Retower Tech is NOT a medical organization. The Service does NOT constitute medical diagnosis, treatment, clinical advice, or professional dietary prescription. \n\n2.2 **NO DOCTOR-PATIENT RELATIONSHIP**: Use of the Service does not create a doctor-patient or any other professional-client relationship. \n\n2.3 **NOT FOR EMERGENCY USE**: **THE SERVICE IS NOT INTENDED FOR USE IN MEDICAL EMERGENCIES. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL LOCAL EMERGENCY SERVICES (E.G., 911, 119, OR 995\\) IMMEDIATELY OR PROCEED TO THE NEAREST EMERGENCY ROOM.**\n\n#### \n\n#### **3\\. DATA HANDLING AND CCPA COMPLIANCE**\n\n3.1 **Prohibited Content:** You agree not to upload or share any Sensitive Personal Data, including but not limited to: medical records, doctor’s prescriptions, clinical reports, laboratory results, or government-issued identification documents.\n\n3.2 **No Monitoring Obligation:** The Company is not obligated to monitor, screen, or filter User Content for compliance with Section 3.1. You are solely responsible for ensuring that the content you upload does not include Sensitive Personal Data. However, if the Company becomes aware of Sensitive Personal Data uploaded in violation of Section 3.1, the Company reserves the right (but not the obligation) to delete such data without notice.\n\n3.3 **User Responsibility and Assumption of Risk:** If you upload Sensitive Personal Data in violation of Section 3.1, you acknowledge that: (a) you do so at your own risk; (b) the Company is not liable for any unauthorized access, loss, or disclosure of such data.\n\n3.4 **No Medical-Grade Security Obligation:** The Company does not hold itself out as a healthcare provider and does not maintain HIPAA-compliant or equivalent clinical data protection infrastructure. The Company employs industry-standard security measures to protect all user data.\n\n3.5 **Privacy Policy:** Our collection, use, and disclosure of your personal information is governed by our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.\n\n#### **4\\. SUBSCRIPTIONS AND PAYMENTS**\n\n4.1 **In-App Purchases**: All subscriptions are purchased via Apple App Store or Google Play Store (\"App Stores\"). Payment will be charged to your App Store account at confirmation of purchase. \n\n4.2 **Auto-Renewal**: Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. \n\n4.3 **Management**: You can manage or turn off auto-renew in your App Store Account Settings at any time after purchase. \n\n4.4 **Refunds**: All transactions are subject to the App Store's refund policy. The Company does not directly process or guarantee refunds for in-app purchases.\n\n#### **5\\. ACCOUNT TERMINATION AND DELETION**\n\n5.1 **Termination by User**: You may delete your account at any time via the App settings. \n\n5.2 **DATA DELETION**: Account deletion is permanent. All your personal data and AI-generated records will be removed within 30 days (except where retention is required by applicable law) and cannot be recovered.\n\n5.3 **SUBSCRIPTION NOTICE**: **DELETING YOUR ACCOUNT DOES NOT AUTOMATICALLY CANCEL YOUR APP STORE SUBSCRIPTIONS.** You must manually cancel your subscription in your Apple or Google account settings to stop future charges.\n\n**5.4 Termination by Company:** The Company may suspend or terminate your account if you materially breach these Terms, use the Service for unlawful purposes, or if required by law. Where practicable, the Company will provide notice before termination.\n\n#### **6\\. CROSS-BORDER DATA TRANSFER**\n\n6.1 **Global Processing**: To provide and optimize the Service, your data will be transferred to and processed in Singapore (Headquarters), Taiwan (R\\&D and Support), and the United States (AI Model and Cloud Infrastructure Providers). \n\n6.2 **Standard of Protection**: We employ industry-standard encryption and contractual safeguards to ensure compliance with the Singapore PDPA and other applicable privacy laws.\n\n#### \n\n#### **7\\. INTELLECTUAL PROPERTY**\n\n7.1 **Ownership**: Retower Tech owns all rights, titles, and interests in the Service, including its software, application interface, proprietary algorithms, and any original content created by the Company. Certain AI models and infrastructure used by the Service are provided by third-party providers and are subject to those providers’ respective terms and licenses. Nothing in these Terms transfers any ownership of third-party intellectual property to the Company or to you.\n\n7.2 **User Content License**: You retain ownership of your content. However, you grant the Company a worldwide, royalty-free license to host, store, and process such content to provide the Service and improve our internal models.\n\n**7.3 Model Improvement and Opt-Out**\n\nThe Company may in the future use anonymized and aggregated User Content to develop and improve its own AI models and the Service. Before any such use begins, the Company will:\n\n•   \tNotify users via in-app notification or email at least 30 days in advance;\n\n•   \tProvide a clear opt-out mechanism accessible through the App settings;\n\n•   \tOnly use User Content from users who have not opted out.\n\nOpting out of model training will not affect your ability to use the Service. As of the Effective Date of these Terms, the Company does not use User Content for model training.\n\n#### **8\\. DISCLAIMER OF WARRANTIES**\n\n**THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.**\n\n**Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply only to the extent permitted by applicable law.**\n\n#### \n\n#### **9\\. LIMITATION OF LIABILITY**\n\n**TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (US$100).**\n\n**Some jurisdictions do not allow the limitation of liability for certain types of damages. In such jurisdictions, the above limitations apply only to the extent permitted by applicable law.**\n\n#### \n\n#### **10\\. DISPUTE RESOLUTION**\n\n10.1 **Informal Resolution First:** Before initiating arbitration, you agree to contact us at support@knowknow.app and attempt to resolve the dispute informally for at least 30 days. Most concerns can be resolved this way.\n\n**10.2 Small Claims Court:** Either party may bring an individual action in small claims court in any jurisdiction where both parties are subject to jurisdiction, provided the claim falls within that court's jurisdictional limits.\n\n**10.3 Arbitration for Larger Disputes:** For any dispute that exceeds the jurisdictional limits of small claims court, or where a party elects not to use small claims court, the dispute shall be resolved through final and binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its Rules of Arbitration. The arbitration shall be conducted in English. The seat of arbitration shall be Singapore. To reduce the burden on both parties, the arbitration shall be conducted remotely (via videoconference or on the basis of written submissions) unless the arbitrator determines that an in-person hearing is necessary.\n\n**10.4 Arbitration Costs:** For any arbitration under Section 10.3, the Company will bear all SIAC filing, administration, and arbitrator fees for claims where the amount in dispute is less than US$10,000 (unless the arbitrator determines the claim is frivolous). For claims of US$10,000 or above, costs will be allocated in accordance with the SIAC Rules.\n\n10.5 **Class Action Waiver: YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS.**\n\n10.6 **Opt-Out Right:** You may opt out of the arbitration provision in Section 10.3 by sending written notice to dpo@knowknow.app within 30 days of first accepting these Terms. If you opt out, disputes that exceed the jurisdictional limits of small claims court shall be subject to the exclusive jurisdiction of the Courts of Singapore in accordance with Section 13.5. All other provisions of these Terms, including the class action waiver in Section 10.5, remain in effect.\n\n#### \n\n**11\\. INDEMNIFICATION**\n\n**TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS RETOWER TECH PTE. LTD. AND ITS OFFICERS, DIRECTORS, AND EMPLOYEES FROM AND AGAINST ANY CLAIMS, LIABILITIES, DAMAGES, AND REASONABLE EXPENSES (INCLUDING LEGAL FEES) ARISING OUT OF: (A) YOUR MATERIAL BREACH OF THESE TERMS; (B) YOUR USE OF THE SERVICE IN VIOLATION OF APPLICABLE LAW; OR (C) YOUR INFRINGEMENT OF ANY THIRD-PARTY RIGHTS.**\n\n#### **12\\. EXPORT CONTROL AND COMPLIANCE**\n\nYou represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You agree to comply with all applicable export laws and regulations.\n\n#### **13\\. GOVERNING LAW AND MISCELLANEOUS**\n\n13.1 **Governing Law**: These Terms shall be governed by and construed in accordance with the Laws of Singapore, without regard to its conflict of law principles. \n\n13.2 **Consumer Protection Savings Clause:** Nothing in these Terms shall limit or exclude any mandatory consumer protection rights that apply to you under the laws of your jurisdiction of residence, including but not limited to the consumer protection laws of Taiwan, the United States (federal and state), and the European Union\u002FEEA. To the extent that any provision of these Terms conflicts with such mandatory protections, the mandatory protections shall prevail.\n\n13.3 **Severability**: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.\n\n13.4 **Changes to Terms**: We reserve the right to modify these Terms. For material changes, we will provide at least 30 days’ advance notice via email, in-app notification, or prominent posting on our website before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance. If you do not agree with the changes, you may delete your account before the effective date.\n\n13.5 **Jurisdiction**: Subject to the arbitration agreement in Section 10, any disputes shall be submitted to the exclusive jurisdiction of the Courts of Singapore. \n\n13.6 **Consumer Rights**: If you reside in a jurisdiction with mandatory consumer protections (e.g., Taiwan), these Terms do not override the non-waivable rights provided by your local laws.\n\n13.7 **Entire Agreement**: These Terms constitute the entire agreement between you and the Company regarding the Service.\n\n#### \n\n#### **14\\. CONTACT US**\n\nFor general inquiries: support@knowknow.app For privacy & data rights (DPO): dpo@knowknow.app","active","2026-03-11T18:50:58.791895+00:00","2026-03-11T18:51:51.289299+00:00",1789633853607]